Mohit Kumar

Led the onboarding of approximately 20-30 new and existing customers monthly, ensuring seamless integration and KYC compliance for CMS, Merchant, and Biller services.

Managed multi-million dollar accounts, resolving complex AML/KYC issues and customer life event changes to significantly enhance customer satisfaction and retention.

Conducted thorough AML/KYC compliance and audits for CMS, Merchant, and Biller onboarding processes, effectively mitigating regulatory risks and ensuring adherence.

Identified and sampled negative documents based on online checks and mandatory triggers, strengthening fraud prevention and verification protocols for various assets.

Maintained detailed MIS reports for sampling, reporting, and updates across diverse products, ensuring process adherence and timely escalation of critical issues.

Monitored and enforced company policies and processes at the workstation, ensuring operational integrity and compliance with internal and external standards.

Oversaw RCU support for diverse loan products, including Personal, Home, Business, and Used Car Loans, for 1.8 years, ensuring compliance.

Ensured rigorous compliance and verification standards, reducing potential risks across multiple loan portfolios and maintaining data accuracy.

Streamlined documentation and verification workflows, contributing to efficient loan processing and enhanced customer satisfaction.

Collaborated effectively with banking partners and ITO Officers to verify sampling documents, maintaining data accuracy and regulatory adherence.

Maintained daily MIS updates for PAN INDIA & LOCAL cases, ensuring transparent reporting and timely escalation of issues.

Conducted RCU verification activities for 6 months, ensuring data integrity and compliance with regulatory standards.

Supported data information services by verifying critical client data efficiently and accurately.

Applied stringent verification protocols to maintain high standards of data quality and security for all processed information.

Supported RCU operations by facilitating verification processes for Business, Personal, and Education Loan portfolios.

Ensured adherence to compliance standards for 1.5 years, contributing to robust risk management frameworks.

Collaborated with internal teams to streamline documentation and support efficient loan processing workflows.

Managed and organized critical financial documents, maintaining accuracy and confidentiality for various loan types.

Transformed hard copy property, sale, purchase, and mortgage documents into electronic data, maintaining 98% quality accuracy.

Utilized proprietary company portal software to process and manage critical documentation including Deeds, Mortgages, and Lien Documents.

Contributed to streamlining data management workflows, supporting efficient operations for a US-based client.

Achieved and maintained a typing speed of 40+ words per minute, significantly enhancing data entry efficiency over 6 years.

Performed hardware installation and troubleshooting, resolving technical issues for clients to ensure seamless operations.

Maintained system integrity and operational efficiency through timely interventions and proactive problem-solving.

Contributed to client satisfaction by delivering reliable hardware support and technical expertise.